Effective Date: June 1, 2025
Thank you for shopping with Lalyaluxe. We are committed to providing high-quality products and services. Please review our refund policy carefully.
1. Refund Eligibility
- Products: Refunds are only available for unused, unopened products in original packaging. Requests must be made within 14 days of receipt.
- Services: For services, you may request a refund within 14 days of delivery if you are dissatisfied. Each case will be reviewed individually.
- Custom/Personalized Products: Non-refundable unless defective or damaged upon delivery.
- Refunds are not available for reasons such as personal preferences, incorrect orders, or issues unrelated to product quality.
2. How to Request a Refund
- Contact Us: Email or call us within 14 days of receiving your product or service. Include your order number and reason for the request.
- Return the Product: If approved, you must return the product in its original condition, including packaging, accessories, and documentation. Return shipping costs and risks are your responsibility for non-defective returns.
- Inspection & Approval: Once we receive and inspect the returned product, we will process the refund within 7–14 business days to your original payment method.
3. Non-Refundable Items
- Gift cards
- Downloadable software products
- Used, damaged, or incomplete items
- Items returned after 14 days
- Refund requests based on personal preferences (e.g., color, size, or user expectations)
4. Defective or Damaged Items
If you receive a defective or damaged item, contact us within 48 hours. We will arrange a replacement or full refund, including return shipping costs.
5. Abuse of Refund Policy
We reserve the right to refuse refund requests in cases of repeated returns or suspected abuse of the refund policy.
6. Force Majeure Disclaimer
We are not responsible for delays, losses, or damages caused by force majeure events such as natural disasters, customs delays, or shipping disruptions beyond our control.
7. Governing Law and Dispute Resolution
This Refund Policy is governed by the laws of [Your Country/Region]. Any disputes shall be resolved in the courts of [Your City/Country], which shall have exclusive jurisdiction. We reserve the right of final interpretation.
8. Contact Us
If you have any questions, please contact us at:
[Company]lalyaluxe
[Address] 666-15 155rd ave,Apt 2nd floor,Springfield garden, NY(11413),UNITED STATES
[Email Address] cindy.zhangkq@gmail.com
[Phone Number]+86 18275833056